Your order will be shipped within 3 business days.
Our Logistics Partners are FedEx, Blue Dart And India Speed Post.
We will ship your order by one of the above reputed courier companies depending on the
availability of their service for your pin code/area.
1. When You Receive a Damaged Product
Please Note that Variation in color and patterns are inherent characteristics of handloom
products and are not defects.
We try to stay accurate to the true colors of our fabrics, however colors of the products may
slightly vary due to screen calibrations and photography.
At Sanskruti Store every product that you order undergoes a strict quality check to ensure that you
receive accurate measurements and damage free fabrics. It is quite rare that you will receive a
damaged or defective product.
However if a customer does receive a defective product then he/she shall get full refund against the
returned products. In such a case drop us a mail at email@example.com attaching the photo
of the defective part of the product. We shall arrange a pick up from your delivery location. In case
our delivery partners do not provide pick up service for a given pin code, the customer shall return
the package by India speed post, and share a scanned copy of the India Speed Post receipt via email
firstname.lastname@example.org. We shall refund you the shipping charges according to the speed
If you change your mind or did not like the product
If a Customer changed his/her mind or the fabric did not meet the customer’s expectations and
he/she wishes to return whole or partial order, then he/she shall raise a return request. The return
request will have to be raised within 7 days of receipt of the order. In such cases customer shall bear
the full shipping charges and there shall be no pick up facility to avail.
NOTE : Please note that products bought on sale cannot be returned unless damaged.
Any Fabric less than 2.5 Meters cannot be returned unless damaged.
The refund process shall be initiated within 4-5 days of receipt of your returned order at the
shipping center. The returned product should be unused, unwashed, undamaged and in its original
packing. Once your returned products are checked you will receive a unique refund voucher which
you can use the next time you place an order.
This refund voucher will be a code which is to be entered at the time of checkout.